Support Center

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Search guides, troubleshooting steps and direct support routes for KeySpy, ScribeAI, PPC Analytics, Bid Manager, Dayparting and marketplace workflows.

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Choose the fastest support path.

Jump straight to the tool you need help with. Each category surfaces the most relevant guides, troubleshooting steps and support routes.

Popular guides

Answers before a ticket.

Use the search bar or filter by category to find step-by-step guides for every tool and workflow.

KeySpy4 min read

Find competitor keywords from any ASIN.

Paste an ASIN, choose the marketplace, review organic and sponsored rankings, then export winners to ScribeAI.

Open guide
ScribeAI5 min read

Improve a listing score that is stuck.

Check missing target keywords, character limits, backend terms and marketplace rules before regenerating the listing.

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PPC6 min read

Turn wasted ad spend into action.

Use ACOS, spend with zero sales and weekly AI actions to add negative keywords, adjust bids and schedule dayparting.

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Chrome Extension3 min read

Install the Amazon intelligence overlay.

Enable the extension, open an Amazon product page, then use Niche Score, KeySpy and revenue estimates without tab switching.

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Billing4 min read

Understand plans, limits and upgrades.

Compare Free, Starter, Pro and Business, then choose the plan that matches your research volume and team access needs.

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API5 min read

Set up Business team workflows.

Add sub-accounts, configure API access, prepare exports and route team questions through one support path.

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COSMO Score5 min read

Optimize your listing for Amazon Rufus AI.

COSMO Score measures how well your listing communicates with Amazon's AI. Learn which fields matter most and how to raise your score above 80.

Open guide
Walmart6 min read

Get started with Walmart seller tools.

Walmart KeySpy, Product Research, WFS Calculator and Cross-listing work together. Here is how to set up your first Walmart workflow.

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TikTok Shop5 min read

Find trending TikTok products and measure GMV.

Use Trending Products, Creator Discovery and LIVE Analytics together to identify what is selling and who is selling it before the trend peaks.

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Etsy4 min read

Run a full Etsy keyword and listing audit.

Etsy KeySpy surfaces competitor tags and search volumes. Send winners to Listing Optimizer and use Fee Calculator to confirm margins before publishing.

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Bid Manager5 min read

Automate bids with rules and time schedules.

Set Bid Manager rules to pause high-ACOS keywords and scale winners automatically. Add Dayparting to increase bids during peak conversion hours.

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KeySpy TR4 min read

Use KeySpy on Amazon Turkey (amazon.com.tr).

Select the TR marketplace, paste a local ASIN or URL and pull Turkish-language keywords with SP-API volume data. Supports all 9 Amazon regions.

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Billing3 min read

Cancel, downgrade or change billing period.

Cancel anytime from account settings. Annual plans refund the unused portion within 14 days. Downgrades take effect at the next billing cycle.

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Chrome Extension3 min read

Chrome Extension not loading on product pages.

If the Niche overlay does not appear, check site permissions, reload the extension from chrome://extensions and confirm you are on a supported Amazon domain.

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KeySpy4 min read

Export keywords to CSV or send to ScribeAI.

Select organic or sponsored keywords, choose send to ScribeAI for instant listing import or download CSV for manual campaign builds in Seller Central.

Open guide
ScribeAI4 min read

Optimize a Walmart listing with ScribeAI.

Walmart rules differ from Amazon: 75-character title limit, no emojis, Key Features format for bullets. ScribeAI enforces these rules automatically during scoring.

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API6 min read

Generate an API key and connect your integration.

Go to Account > API Access, generate your key and review rate limits. Business plan includes up to 5 sub-accounts and webhook support for live data pulls.

Open guide
Dayparting4 min read

Schedule bids by time of day with Dayparting.

Analyse your conversion data by hour, then set Dayparting to increase bids during peak windows and pause or reduce during low-converting periods automatically.

Open guide
Troubleshooting

Fix the common blockers first.

Most issues can be resolved in under 5 minutes. Start here before opening a ticket โ€” the fix is usually one step away.

KeySpy shows no results for an ASIN.

Most lookup issues come from marketplace mismatch, private listings or unsupported URLs.

  • Confirm the ASIN and country marketplace.
  • Try the product URL instead of copied text.
  • Check whether the listing is live and indexed.

ScribeAI score stays below 50%.

The score usually needs better keyword coverage and marketplace-safe title structure.

  • Add missing target keywords from KeySpy.
  • Review title, bullets and backend terms.
  • Regenerate after removing duplicate phrases.

PPC ACOS looks too high.

Start with spend that produced no sales, then move budget into proven search terms.

  • Review negative keyword suggestions.
  • Check dayparting windows and bid rules.
  • Compare ACOS by keyword and campaign.
Contact

Send a cleaner support request.

Include the tool, marketplace, your plan and exactly what you expected to see. The more context you add, the faster we can help.

Which marketplaces are supported?

Niche is built around Amazon, Walmart, TikTok Shop and Etsy workflows. Some tools support every marketplace, while specific tools may depend on plan and data availability.

How does KeySpy to ScribeAI integration work?

KeySpy identifies competitor keywords, then sends selected terms into ScribeAI so the listing optimizer can map them into title, bullets and description.

Can I get help with billing or upgrades?

Yes. Include your account email, current plan and the plan you want to move to so support can route the request faster.

Do Business plans get priority support?

Business plans are designed for agencies and power sellers, with team access, API support and account-level help for larger workflows.

Support ticket

Tell us what happened.

Add enough context so the team can reproduce the issue without going back and forth.

Email support@niche.ltd